AE Support Ticket 1.0

AE Support Ticket is a customer support system developed by Universal - Uni-Corp INC to manage and track customer inquiries and issues.

To open a support ticket, you can visit our website and navigate to the support section, where you will find a form to fill out with the relevant details of your inquiry.

When opening a support ticket, please provide us with a detailed description of the issue or question, any relevant screenshots or error messages, and any steps to reproduce the problem if applicable.

Yes, you can easily track the status of your support ticket by logging into our support portal. Once logged in, you will be able to view the current status and any updates or responses from our support team.

Our support team aims to respond to tickets within 24 hours on business days. However, response times may vary depending on the complexity of the issue and the current volume of tickets.

Yes, you can add additional information or update your support ticket by replying directly to the email thread related to your ticket. Alternatively, you can log into our support portal and provide updates there.

If you are not satisfied with the resolution provided for your support ticket, please reply to the email thread or contact our support team directly. They will work with you to find a suitable solution.

Absolutely! If you would like to request a status update on your open support ticket, please send an email to our support team or reply to the existing email thread. They will provide you with the latest information.

There is no specific limit to the number of support tickets you can open. However, we encourage you to consolidate related inquiries or issues into a single ticket to help streamline communication and resolution.

If you accidentally close your support ticket but still require assistance, please reach out to our support team via email or phone. They will be able to reopen the ticket for further investigation.